Dedicated check-in kiosk or tablets allow patients to digitally check in for their appointments when they arrive for their appointments. This process is best suited for practices:

• With decentralized registration,
• With poor co-pay or time of service collections
• Struggling with performance of registration staff
• Having high staff turnover

The process includes:

• Collection & verification of standard registration fields
• Collection of copayments & outstanding balances

Digital check-ins help practices:

• Reduce the intake documentation burden on the check-in
• Provide a consistent approach to collect co-pays or outstanding balances — all patients will have the same initial experience
• Make fewer uncomfortable conversations about patient obligations
• Improve waiting room flow
• Prioritize staff time on more complicated situations — focus on large balances or payment plan set up

4  companies that provide digital check-in capabilities are:

• Phreesia
• Epion
• HealthGrid
• SNAP Practice

In summary, digital check-in could be an asset to a practice; however, it may not fully replace other efforts such as educating patients about their obligations and work with patients large balances.